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Q. Is it true that once you have had your carpet/suite cleaned they get dirtier quicker?
A. This was true many years ago when cleaning by shampoo was the normal way owners tackled their carpets themselves. Chemicals and Cleaning Machines are much more sophisticated these days and providing cleaners follow laid down procedures this rapid resoiling shouldn’t take place.
Q. How long will my carpet/furniture take to dry?
A. Drying times for carpets and soft furnishings can vary greatly due to the following conditions:
- Relative humidity within the environment.
- Adequate ventilation introduced to the environment.
- The degree of soil contained within the carpet or fabric.
- The level of competence of the cleaning technician.
- The moisture retention rates of the respective fibres. (Wool, Nylon, Cotton, Polyester, Polypropylene, etc.)
With the most favourable conditions, the industry recommended drying time is between 6 - 12 hours.
Q. Do you use chemicals to clean?
A. Every cleaning system uses some form of chemical to clean soft furnishings, water is a chemical and forms the basis of most cleaning solutions. A good experienced cleaning technician will be using safe chemicals and will rinse the items to make sure that no chemical residues remain within the fibres.
Q. Someone in the house suffers from an allergy will the cleaning chemicals be a problem?
A. Carpet cleaning methods rely mainly on water based chemicals and the cleaning technician should be made aware of the allergy. Steps can be taken to ensure that the risk of the allergy sufferer coming into contact with a cleaning chemical is eliminated. The allergy sufferer should not enter the room that has had items cleaned within it for a twenty-four hour period.
Q. Will my carpet shrink?
A. The cleaning technician should inspect the carpet prior to any cleaning taking place. During this inspection any risk of potential shrinkage can be identified and discussed with you. It may be that the carpet fittings are not secure and require correction. Some carpets are more prone to shrinkage and may have to be cleaned by an alternative method but this would be thoroughly discussed with the client before any work proceeds.
Q. Does the room have to be clear?
A. No, but it does help if any breakable items (i.e. China, glassware etc.) are removed from the room, including those inside cabinets that will have to be moved. It would also help the technician if small items of furniture are also removed, such as waste paper bins, paper racks etc. The technician will then move the items, clean and put the back in position placing protector pads/fibre blocks beneath the item to prevent staining from loose wood dye or rust from metal studs under the legs transferring onto the carpet.
Q. Will all the stains come out?
A. Most marks will come out during the cleaning process. Some of the more difficult dye stains may need some specialist treatment to deal with them. Any success at removing these types of stains is often diminished by home remedies that have already been tried before the technician is called out to deal with them.The technician will know the fibre content of the carpet/fabric and if the stain can be identified an outcome may be predicted.
Q. Do you use steam?
A. The systems that are more popularly used professionally do not use steam in the true sense of the word. The small moisture particles that are sprayed onto the carpet are very fine and give the appearance of steam. There are some units on the market that do produce steam and some models are sold through High Street stores for ceramic tile cleaning etc. They also say that they can be used for carpets and soft furnishings but unless you know exactly what you are doing considerable damage can be done to carpets and fabrics.
Q. I have black lines all around the edge of my carpet, will they come out?
A. It depends on the severity of the black marks. A professional cleaning technician should be able to significantly improve the appearance, however the source of the problem needs to be dealt with to prevent the staining returning. Ask the NCCA member for information on how this can be done.
Q. The areas in front of settee and armchairs are very dirty; can you get it all out?
A. The dirt can be removed but continual foot movement from all the people who use the furniture will have damaged the carpet fibres. This abrasion will cause a difference in light reflection giving the appearance of light soiling.
Q. If things go wrong, and my chosen NCCA Member Technician should unexpectedly damage my carpet, what recompense can I expect?
A. It is a condition of membership for all NCCA Members that they are always insured for both Public and Treatment Liability risks. This insurance cover not only protects our member against an unforeseen financial burden, but also gives peace of mind to the consumer should the unexpected happen.
Q. I have just bought a steam cleaner can I clean my carpets/upholstery with it?
A. Although these steam machines are often advertised as suitable for cleaning carpets and soft furnishings BE CAREFUL! The twist in a cut pile carpet is heat set and using excessively high heat (steam) can release the twist in the pile giving the carpet a felt like appearance. The use of these units on velvet pile fabrics will result in severe distortion damage.
Q. Can I put the cushion covers in the washing machine?
A. Not Advisable . . . the zips fitted on cushions are for the ease of the manufacturer to get the foam fillers into the covers NOT for the consumer to take off to wash. These zips are not very strong and can easily break. The covers can shrink making it difficult to get the fillers back in. Some washing powders can affect the colours of the cushions giving a less pleasing appearance to the item of furniture.
Q: How long does the carpet cleaning process take?
A: We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, speciality spotting procedures, and setup time.
Q: How soon can I walk on the carpet?
A: Try to keep pets, children, and heavy traffic off the carpet during the drying process. Wait 24 hours before removing styrofoam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems.
Q: Do you move furniture?
A: All of our cleaning packages include moving the majority of furniture in the main living area. (Most companies will charge you extra for this service.) Beds, dressers, and heavier pieces are left in place under these pricing structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
Q: What about reoccurring spots?
A: If a spot returned a day or so after cleaning: it may have been oily or sticky and was not completely removed, or “wicked back” due to the nature of the spot. Possibly it’s not a spot, but a permanent stain.
Q: My carpet has bleached or faded spots – can you correct that?
A: If you have spots or small areas that have been bleached out, they may be spot-dyed, depending on the type of carpet fibre.
Q: Can you fix indentations from heavy furniture?
A: No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.
Q: How often should a carpet be cleaned?
A: No doubt this question has surfaced at one time or another during the years you’ve owned carpeting. The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. At a minimum, you should clean twice a year.
I have had some home owners express their fear that once the carpet is cleaned, it will re-soil quicker. This fear is the result of improper cleaning by other cleaning companies. Many of these companies, in an effort to cut costs and save time, buy the cheapest cleaning solutions, don’t provide the proper training for their technicians, and do not offer a separate rinse step in order to remove detergent residues. If detergent is left in the carpet, accelerated re-soiling will occur.
London Carpet Care uses a more thorough method of cleaning that uses a rinse step after the pre-spray process. This method removes deep down soil and leaves no detergent to accelerate the re-soiling process. The fact is, the best thing you can do for your carpets is have them regularly cleaned by a qualified professional carpet cleaning company. It is the buildup of soil that promotes wear to your carpet, far more than the foot traffic that travels on the surface of the carpet. Foot traffic grinds the soil against the carpet fibers and causes a sand-paper effect. This causes the fibers to dull and become worn looking.
Major carpet manufacturers such as Dupont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months, and with most of today’s carpet, in order to satisfy the warranty requirements, you must save receipts from your cleanings. There are other considerations that can increase the frequency of cleanings, such as smoking habits, number and ages of children, soiling conditions, humidity, health status of occupants, allergy conditions, and number and types of pets just to name a few. Heavily traveled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. Either way, it makes good sense to have your carpets cleaned regularly—not only from an appearance and investment protection point of view, but also from a health standpoint. Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live.
Q: Why should I clean my carpet?
A: Biocontaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff will make its way into your carpet. Quite simply, your carpet acts like a sink. It collects and filters all of the above mentioned contaminants. This collection and filtering process traps these contaminants within your carpet, which in turns cleans the air you breathe and allows you to live a healthier life. Hard surface floors may allow contaminants to “roam” throughout the indoor environment.
However, like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems. Dr Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency stated, “Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment.”